RANOVO LLC SOFTWARE-AS-A-SERVICE

Software Terms of service
Last Updated: 19 June 2026

OPERATIONAL SUMMARY FOR CLIENT: This agreement governs your automated use of the software ecosystem. It outlines your subscription rules, text/email data limits, and anti-spam legal requirements.

1. THE PARTIES & GOVERNING LAW

This Master Software-as-a-Service Agreement ("Agreement") is entered into by and between Ranovo LLC ("Company"), a Florida Limited Liability Company, and the business entity registering for account access ("Client"). This Agreement shall be governed by, and construed in accordance with, the laws of the State of Florida, United States, without regard to its conflict of law principles. Any legal action arising hereunder shall be filed exclusively in the courts located in Miami-Dade County, Florida.

2. NATURE OF SERVICE (DO-IT-YOURSELF PLATFORM)

The Company provides a cloud-based, automated commercial business software suite ("Platform"). For Tiers 1, 2, and 3, this is a Do-It-Yourself (DIY) software subscription. The Company is responsible solely for maintaining Platform uptime and access. The Client acknowledges that they are responsible for their own data entry, daily operations, user management, and manual configuration variations.

3. BILLING, WALLET RECHARGES, & REFUND POLICY

Subscription Fees: Client shall be billed recurringly every thirty (30) days via the credit card provided on file.

Automated Wallet Recharges: Client acknowledges that communication data (SMS, Inbound/Outbound Phone Minutes, Emails, Email Verification, and AI system tokens) incurs variable usage fees. Every subscription tier includes a designated monthly complimentary allowance ($10, $20, or $30). Unused complimentary allowances do not roll over and expire at the end of each billing cycle. If the Client's usage burns through the complimentary allowance, the Platform will automatically charge the Client's card on file in a standard $10 increment to replenish their data wallet safety net.

Refund Policy: All onboarding, setup, and subscription payments are non-refundable. If a recurring subscription auto-renews accidentally, the Client has a strict seventy-two (72) hour grace period from the moment of the charge to request cancellation and a refund in writing. Approved grace-period refunds will be issued minus a 5% administrative transaction processing fee. No refunds will be granted after 72 hours from processing.

4. DATA MANAGEMENT & TERMINATION CANCELLATION CAP

Cancellation Notice: Client may cancel their subscription at any time directly through their Platform profile billing tab. Cancellation will stop the next recurring billing cycle.

30-Day Data Erasure Window: Upon account cancellation or non-payment termination, the Client’s account will be placed into a suspended status. The Client has exactly thirty (30) calendar days from the final paid date to export their historical contacts, pipelines, and data. On the 31st day, the Company reserves the right to permanently delete the sub-account and all associated data from its servers with zero liability for data loss.

5. CARRIER COMPLIANCE, ANTI-SPAM, & IMMEDIATE TERMINATION

Compliance Verification: Client must completely undergo and pass official A2P 10DLC legal carrier compliance registration, corporate EIN verification, and identity verification before outbound phone/SMS features are fully unlocked.

Strict Prohibited Use: Client is strictly prohibited from sending cold, un-solicited text messages, deceptive marketing, phishing links, or spam emails that violate the CAN-SPAM Act, the TCPA, or carrier rules.

The Kill-Switch Clause: If the Client engages in text/email spam that causes carrier blocks or damages the Company’s master server reputation, the Company reserves the right to instantly terminate the Client’s account and delete their allocated phone lines without warning or notice. Client shall remain liable for any carrier compliance fines levied against the Company due to the Client's malicious actions.

6. LIMITATION OF LIABILITY & WARRANTY DISCLAIMER

The Platform is provided on an "As-Is" and "As-Available" basis. The Company does not guarantee that the software will be 100% error-free or uninterrupted. To the maximum extent permitted by Florida law, the Company's total liability to the Client for any claim, loss, or damages shall be strictly capped at the total amount of subscription fees paid by the Client to the Company during the thirty (30) days immediately preceding the event giving rise to liability.

7. NON-EXCLUSIVITY & FREEDOM TO COMPETE

The Client acknowledges that the Platform, including its pre-built industry snapshots, website templates, automated workflow sequences, and funnel structures, is a mass-distributed software-as-a-service product. This Agreement is strictly non-exclusive. Ranovo LLC retains the unrestricted right to license, sell, and deploy the Platform, including identical industry templates and configurations, to any other business entity or direct competitor within the Client’s geographic territory or niche without limitation. The Client owns their specific data inputs, but retains no exclusive right to the software layouts, designs, or structures provided by the Company

8. REGULATORY FLUIDITY & SEVERE COMPLIANCE SHIFTS

The Client acknowledges that outbound telecommunications, SMS routing, and digital messaging are strictly governed by third-party mobile carriers, federal regulations, and shifting compliance frameworks (including, but not limited to, A2P 10DLC and the TCPA). Ranovo LLC shall be held entirely harmless for any platform feature interruptions, carrier-imposed delivery delays, or messaging suspensions resulting from changes to federal laws or third-party carrier filters. The Company’s failure to deliver messages due to carrier compliance restrictions shall not constitute a breach of this Agreement.

9. EXPEDITED DISPUTE & CHARGEBACK INDEMNIFICATION

The Client explicitly agrees to contact Ranovo LLC support directly to resolve any billing discrepancies or cancellation requests. The Client agrees that filing a formal credit card chargeback dispute with their financial institution for valid, processed monthly subscription fees constitutes a direct breach of this contract. If the Client initiates a chargeback and the Company successfully defends and wins the dispute, the Client shall be liable to indemnify the Company for all third-party merchant processing dispute fees, administrative labor costs, and associated legal collections fees incurred.

10. Contact

Questions about these Terms can be sent to:

Ranovo LLC

Phone: +13527448398

Email: [email protected]

If you have any questions regarding privacy or messaging terms of service,

please read our privacy policy here: https://ranovoagency.com/privacy-policy

and our messaging terms of service here: https://ranovoagency.com/terms-of-service